k9u Privacy Policy

1 Scope and Applicability

K9u.pro ("k9u", "we", "us") treats your privacy as a top priority. This Privacy Policy explains what information we collect about you when you use our website, mobile application, or other services, how we use it, and how we keep it secure.

This policy applies to all website visitors, registered members, and users of our services. By using any k9u service, you are deemed to have accepted the terms of this Privacy Policy.

We may update this policy at any time. For important changes, you will be notified by email or platform notification. We encourage you to review this page regularly.

2 What information we collect

We collect information in two main ways — what you provide directly, and what is collected automatically as you use the platform.

What you provide directly:

• Full name, email address, phone number, and date of birth (collected at registration)
• National ID or passport details for identity verification
• Mobile Banking, Nagad, Rocket, or bank account details (for transaction purposes)
• Residential address and occupation (collected during KYC verification)
• Messages sent to support and communication records

Automatically collected information:

• IP address, device type, and operating system
• Browser type and language settings
• Logs of time spent on the platform and pages visited
• Gaming Activity & Transaction History
• Cookies & Local Storage Data

3 How Your Information Is Used

K9u uses your information only for specific, defined purposes. We follow a "data minimalism" principle — collecting only what is strictly necessary, nothing more.

• Account management: To create, verify, and secure your account.
• Transaction Processing: To process deposits, withdrawals, and bonuses.
• Regulatory Compliance: To comply with license terms, KYC, and AML policies.
• Customer Support: To resolve your issues quickly and effectively.
• Service Improvement: To make our platform better and more user-friendly.
• Security: To prevent fraud, deception, and unauthorized access.
• Relevant Communications: To keep you informed of important updates, security alerts, and offers tailored to your preferences.

4 Data Sharing & Third Parties

K9u may share limited information with trusted partners under certain circumstances. Any such sharing is always governed by strict data protection agreements.

Who your data may be shared with:

• Payment Processors: To process transactions (e.g., Mobile Banking, Nagad partners).
• Identity Verification Agencies: To complete the KYC process.
• Game Providers: For operating Live Casino and slots games.
• Legal authorities: Where required by a court order or legal obligation.
• Security Agencies: To assist in the investigation of fraud or criminal activity.

5 Cookies & Tracking Technologies

K9u uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential cookies: Required for login sessions, security, and core platform functionality. These cannot be disabled.
• Functional Cookies: To remember your language preference, theme settings, and customizations.
• Analytics Cookies: To understand which parts of the platform are most used (no individual is identified).
• Performance Cookies: To detect loading times and identify errors.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

6 Data Protection Measures

K9u applies multiple layers of security to protect your information. We don't just follow the rules — we genuinely safeguard your data as if it were our own.

• All data transfers are protected with TLS 1.3 / 256-bit SSL encryption.
• Stored data is kept encrypted using AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is available for all users.
• Suspicious logins are automatically detected and blocked.
• Staff access to information is strictly limited to what is necessary for their role ("need-to-know" basis).
• Physical security at data centers with 24/7 monitoring is in place.

7 International data transfers

K9u is an international platform. In some cases, your information may be stored or processed outside your country. For any such transfers, we ensure that:

• The destination country has adequate data protection laws in place, or
• Recipient organizations are bound by strict data protection agreements with us.
• Application of European Standard Contractual Clauses (SCC) or equivalent protections.

For more details on international data transfers, please contact our support team.

8 Privacy of minors

K9u is intended for users aged 18 and above only. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor's data has been collected inadvertently, we will immediately delete that information and close the account.

If you believe a minor has created an account on k9u, please contact us. We will take prompt action.

9 Data Retention Period

We retain your information only for as long as necessary. Retention periods are determined by the purpose of collection, legal obligations, and regulatory requirements.

• Active account data: retained for as long as the account remains active.
• After account closure: up to 5 years, as required by legal obligations.
• Transaction records: retained in accordance with government and regulatory requirements.
• Analytics data: 13 months, then automatically deleted.
• Customer support records: retained for up to 3 years for dispute resolution purposes.

Once the applicable retention period expires, we securely and permanently delete your data or anonymize it in a way that makes identification impossible.

10 Policy Changes

K9u reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• We will update the "Last Updated" date at the top of this page.
• Registered members will be notified via email or platform notification.
• A brief summary of the nature of any changes will be provided.

Continued use of the platform after any changes will be taken as your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy Team. We aim to respond within 48 hours.